To update billing information, please visit any Waterway location in person or log in to your account online: https://www.waterway.com/shop/my-account/.

If you pay month-to-month, yes, you may suspend your membership. Just log on to your account (www.waterway.com/shop/my-account/) and follow the instructions. If you pay 12-months at a time, unfortunately, we are unable to suspend membership.

Cancellation requests may be submitted by logging in to our website: https://www.waterway.com/shop/my-account/. Cancellation requests may also be submitted to our customer service department by emailing customerservice@waterway.com or by calling our customer service department: 800-807-8880. Waterway stores cannot accept cancellation requests.

Memberships may be renewed in person at any Waterway location or by logging in to your account on our website: https://www.waterway.com/shop/my-account/.

Go to https://www.waterway.com/shop/my-account/. In the LOOKUP field, enter your 6-digit membership number OR the e-mail address associated with your membership. A temporary password will be emailed to you, and you may use this temporary password to login and set up your account.

Yes, you may purchase a membership without providing a permanent license plate; however, a plastic membership card will not be issued to you until we obtain your license plate number. In the meantime, a temporary membership card can be utilized.

Yes, we allow two transfers per membership period. You may transfer in-store with a cashier or online at waterway.com/shop/my-account/.

No, one vehicle per membership. We do sell coupon books that are good for any vehicle and they don’t expire. Please see our shop for more information.

Yes, Clean Car Club memberships can be used at any Waterway Carwash location.

Our membership terms & conditions can be found here: http://www.waterway.com/ccc-terms-conditions/